Proactive infrastructure management — networks, servers, cloud migrations, backup, disaster recovery, and rapid help desk response — built around uptime, not ticket volume.
Tiered support with documented SLAs. Tier 1 password resets and access requests answered fast; Tier 2 and Tier 3 escalation to engineers who actually solve root causes. Multi-channel: ticketing portal, email, phone, chat.
LAN/WAN/Wi-Fi design and operations, VLAN segmentation, firewall management, VPN access, and SD-WAN where it makes sense. Monitoring dashboards with alerting tuned to reduce noise.
Migrations to AWS, Azure, or GCP — lift-and-shift or refactor-and-modernise. Cost optimisation, IAM hardening, landing-zone setup, and ongoing FinOps to keep monthly bills sane.
3-2-1 backup architecture, immutable snapshots that ransomware cannot delete, documented RPO/RTO targets, and quarterly recovery drills that actually run end-to-end — not just paper exercises.
MDM/UEM for Windows, macOS, iOS, Android. Patch management with verification, software deployment, hardware refresh planning, and decommissioning that wipes drives properly — not just “factory reset.”
Single sign-on (Entra ID, Okta, Google Workspace), MFA enforcement, conditional access policies, privileged access management, and joiner/mover/leaver workflows that actually deprovision.
Your internal IT team keeps day-to-day operations. We layer in escalation support, monitoring, after-hours cover, and senior expertise for projects. Best for organisations with 1-2 existing IT staff who need depth without head-count.
We become your IT department. Defined SLAs, dedicated account manager, monthly reporting, quarterly business reviews. Best for SMEs and mid-market without an in-house IT function.
One-off cloud migrations, network refreshes, M365/Workspace rollouts, or office relocations. Fixed scope, fixed fee, with hand-off documentation that your team can actually use afterwards.
SLAs are tailored to your environment in the scoping workshop — these are typical defaults, not floors or ceilings.
Health-check assessment of your current IT estate. Honest read-out on what's working, what isn't, and what we'd change.